Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
To initiate a return, please contact us at bashbuyshelp@gmail.com
Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at bashbuyshelp@gmail.com if:
- Your item is defective or damaged.
- You received the wrong item.
We’ll evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., personalized or special-order items).
- Personal care items (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Additionally, we cannot accept returns for sale items or gift cards.
If you have questions about your specific item, feel free to contact us.
Exchanges
To exchange an item, the quickest method is to return the item as per our return policy and make a separate purchase for the desired product once the return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status. Approved refunds will be processed to your original payment method within 10 business days.
Please note:
- Processing times may vary depending on your bank or credit card company.
- If more than 15 business days have passed since refund approval, contact us at bashbuyshelp@gmail.com.
We’re here to assist you with any questions or concerns at bashbuyshelp@gmail.com